Introduction
Canterbury Cleaners Ltd ("Canterbury Cleaners", "we", "our", or "us") is committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect information when you use our website, request a quote, contact us, or engage our cleaning services.
Information We Collect
We may collect information such as your name, phone number, email address, property address, service requirements, booking details, payment or invoicing information, website usage information, and any messages you send to us.
How We Collect Information
We collect information when you submit a quote request, contact us by phone, email, website form, Facebook, WhatsApp, or when you book or receive our services.
How We Use Your Information
- To respond to enquiries and prepare quotes
- To provide cleaning services and manage bookings
- To issue invoices and process payments
- To improve our website, customer service, and business operations
- To meet legal, tax, accounting, and safety obligations
- To send service updates or promotional offers where permitted
Sharing Information
We do not sell your personal information. We may share information with trusted service providers, payment providers, website hosting providers, professional advisers, or government authorities where required by law.
Storage and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. Access is limited to people who need the information to perform their duties.
Cookies and Analytics
Our website may use cookies and analytics tools to understand website performance, improve user experience, and measure enquiries. You can disable cookies through your browser settings, although some website functions may be affected.
Your Rights
Under the New Zealand Privacy Act 2020, you may request access to your personal information, ask for corrections, or withdraw consent for marketing communications.
Contact Us
Canterbury Cleaners Ltd
Phone: 020 445 6700
Email: info@canterburycleaners.co.nz
Website: canterburycleaners.co.nz
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page.
Last updated: June 2026