Introduction
These Terms of Service apply to services provided by Canterbury Cleaners Ltd. By requesting a quote, booking a service, using our website, or engaging our services, you agree to these Terms.
Quotes and Pricing
Quotes are based on the information provided by the customer. Additional charges may apply if the size, condition, access requirements, or scope of work differs from the information originally supplied.
Bookings
Bookings are subject to availability. Canterbury Cleaners may reschedule services due to staff availability, weather, emergencies, safety concerns, or unforeseen circumstances.
Payment Terms
Payment is due on completion of the service unless otherwise agreed in writing. Commercial clients may be invoiced according to agreed payment terms. Late payments may incur reasonable recovery costs.
Cancellations and Rescheduling
Please provide at least 24 hours' notice for cancellations or rescheduling. Late cancellations, unavailable access, or missed appointments may incur a cancellation or call-out fee.
Access to Property
Customers must provide safe and reasonable access to the property at the scheduled time. This includes access to required areas, water, electricity, parking information, keys or entry instructions where relevant.
Satisfaction Guarantee
Canterbury Cleaners aims to provide high-quality cleaning services. If you are dissatisfied, please contact us within 24 hours so we can review the issue and determine an appropriate resolution.
Limitations of Liability
While every effort is made to achieve the best possible result, Canterbury Cleaners cannot guarantee complete stain removal, restoration of damaged surfaces, removal of permanent marks, or results affected by pre-existing wear, damage, mould, corrosion, or neglect.
To the maximum extent permitted by New Zealand law, our liability is limited to the value of the service provided.
Health and Safety
Customers must disclose hazards that may affect our staff or contractors, including unsafe access, aggressive animals, biohazards, dangerous substances, or damaged surfaces. We may refuse or stop work where health and safety risks are present.
Website Use
Website content belongs to Canterbury Cleaners Ltd and may not be copied, reproduced, or distributed without permission.
Governing Law
These Terms are governed by the laws of New Zealand.
Contact Information
Canterbury Cleaners Ltd
Phone: 020 445 6700
Email: info@canterburycleaners.co.nz
Website: canterburycleaners.co.nz
Last updated: June 2026